You can change your subscription at any time via the Billing Panel. Please note that subscriptions now run on a 12-month minimum term, with changes taking effect at your next renewal.

Trail is available in nearly every country. Our support team are based in the UK, so customer service response times will vary outside of UK working hours. We invoice in local currency for the UK (£), Europe (€), Australia (AUD) and the US (USD). All other countries will be invoiced in USD; the exchange rate is calculated at the point of payment and we apply the daily mid-market rate. Customers may be charged a foreign exchange fee by their credit card company or bank.

You can sign up online with a credit card via Stripe. For larger customers we also offer Direct Debit. In special cases we can discuss invoice payment. All plans run on 12-month terms, with predictable pricing and flexible billing (monthly, annual, or variable payment options). Plans are priced per site, with unlimited users at no extra cost. After your first site, you’re only charged for each live site — so you can easily scale up or pause sites (for temporary closures) without paying for unused capacity.

Trail works on any modern browser. Staff can use their own devices, or if you’re not ready for that, then we recommend mini tablets or phones. Just login via the website on any modern browser and you’ll be up and running in seconds with nothing to download. You’ll need wifi, but Trail has an offline mode in case of unreliable connection.

Data security and privacy is our number one priority. We carry out automated and manual testing on a regular basis meaning our uptime is 99.99%. We comply with both current UK Data Protection laws and upcoming changes to GDPR. The app is hosted on the same technology as Facebook. There’s more detail in our privacy policy.