"It was simple to implement with the team from Trail and the teams have really embraced the change. It's already given us valuable insight into how we can make things better and improve our operations."
"it’s the app I can’t live without in my working day."
Assistant General Manager
"We’ve rolled out to all locations with amazing feedback from our teams – Trail is making it easier for them to ensure our food and safety practices are upheld."
Risk & Compliance Director
"Over and above this our team love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
"Trail gives our staff the autonomy to focus on creating great guest experiences. It’s also greatly reduced the amount of time we need to spend on internal audits, which has been a great cost-saving for us."
"...we rarely provide training to our guys, they just bought into the idea straight away. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it."
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
“Probably my favorite system. The uptake on it was so quick, and support has been great.”
HR, Systems & Compliance Manager
“It’s very rare to not only have issues sorted quickly, but to have such a friendly response.”
"I f****** love Trail and can now fully understand its uses and just making my businesses to the next level."
“It’s way easier than having a ton of paper lying around. We can see what’s happening in our sites and that’s invaluable.”
"Since implementing Trail, we have really been able to save a lot of time as well move away from using paper"
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which not only saved us time and money but has contributed to some of the best scores we have had."
“Trail allows our content to be bespoke, it’s not just a blanket list of tasks like other software. It lets our managers get involved- they understand why their teams need to complete these tasks because they helped shape them.”
“The EHO visited almost every site last year and every store was given a five star rating. It’s great to have the confidence to say that these records weren’t fudged.”
“Introducing software can often be a painful process, but our experience with Trail couldn’t be further from the case. Our team members have really embraced the technology as it’s easy to use and fundamentally makes their lives easier, giving them more time to focus on creating exceptional customer experiences.”
“Support has been excellent. I can’t think of any complaints, it’s super user-friendly."