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What Customers ♥️ About Trail

"It was simple to implement with the team from Trail and the teams have really embraced the change. It's already given us valuable insight into how we can make things better and improve our operations."
Paul Hooker
Operations Director
"it’s the app I can’t live without in my working day."
Beth Cole
Assistant General Manager
"We’ve rolled out to all locations with amazing feedback from our teams – Trail is making it easier for them to ensure our food and safety practices are upheld."
Tracey Colbert
Risk & Compliance Director
"Over and above this our team love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director
"Trail gives our staff the autonomy to focus on creating great guest experiences. It’s also greatly reduced the amount of time we need to spend on internal audits, which has been a great cost-saving for us."
Matt Bamber
Operations Director
"Trail helps the industry move forward"
Kathryn Emmett
Sustainability and Compliance Manager
"Trail helps the industry move forward"
Kathryn Emmett
Sustainability and Compliance Manager
"Trail helped us get rid of paperwork, gave me visibility across a growing business, and helped all of our teams hit the same high standard"
Vincent McKevitt
Founder
"Before Trail, sites and Operations Managers spent too much time back-of-house. Trail has cut site admin, so now we have more time to coach teams and focus on our unique customer experience."
Marta Pogroszewska
Retail Director
"Trail was so easy to set up and get going in all the pubs. It's made a huge difference to us in head office and the pubs love it!"
Simon Swann
Regional Manger
"Trail is an easy, paper-free way for managing company and legal compliance whilst showing high levels of due diligence."
Helen Chambers
Retail Audit Manager
"Trail has given us realtime insight into every facility across our estate, giving us the ability to react to maintenance issues before they become large, while saving us man hours."
Scott Vernon
Chief Financial Officer
"...we rarely provide training to our guys, they just bought into the idea straight away. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
Operations Chef
“Probably my favorite system. The uptake on it was so quick, and support has been great.”
Matt Pinchard
HR, Systems & Compliance Manager
“It’s very rare to not only have issues sorted quickly, but to have such a friendly response.”
Adam Klosowski
Operations Manager
"I f****** love Trail and can now fully understand its uses and just making my businesses to the next level."
Josh Paterson
Owner
“It’s way easier than having a ton of paper lying around. We can see what’s happening in our sites and that’s invaluable.”
Ryan Shanks
Operaitons Manager
"Since implementing Trail, we have really been able to save a lot of time as well move away from using paper"
Richard Franks
MD
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which not only saved us time and money but has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
“Trail allows our content to be bespoke, it’s not just a blanket list of tasks like other software. It lets our managers get involved- they understand why their teams need to complete these tasks because they helped shape them.”
Jay Brown
Operations Chef
“The EHO visited almost every site last year and every store was given a five star rating. It’s great to have the confidence to say that these records weren’t fudged.”
Jay Brown
Operations Chef
“Introducing software can often be a painful process, but our experience with Trail couldn’t be further from the case. Our team members have really embraced the technology as it’s easy to use and fundamentally makes their lives easier, giving them more time to focus on creating exceptional customer experiences.”
Laura Peasden
Operations Manager
“Support has been excellent. I can’t think of any complaints, it’s super user-friendly."
Pete Hunt
Co-Founder
"Trail has made life much easier, we used to have to manage huge books, now this is all on Trail and everyone can access it easily"
Ahmed Oubaha
General Manager
"We insist that not only our Laines kitchens but anyone running a kitchen for Laines use the Trail system and they love it!"
Laura Creasey
Head of Support
"...we have spent a bit of time reviewing what is out there. We have invested in Trail and we are already seeing a huge benefit across the entire group."
David Tracey
Operations Director
"Trail has been able to absolutely mirror our previous due diligence procedures, which has made it much easier for our teams to get on well with it."
Sue Davies
“It’s fab that I can see what the teams are doing without needing to be there... We couldn’t live without Trail.”
Jess Picton
“Trail is working great, and it’s brilliant that I can actually see what’s going on at all sites! The help desk guys have been great at getting back to us super quick with anything we raise with them”
David Moffat
Operations Manager