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What Customers ♥️ About Trail

it’s the app I can’t live without
in my working day."
Beth Cole
Assistant General Manager
"We’ve rolled out to all locations with
amazing feedback from our teams
– Trail is making it easier for them to ensure our food and safety practices are upheld."
Tracey Colbert
Risk & Compliance Director
"Over and above this
our team love it,
it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director
"Trail was
so easy to set up and get going
in all the pubs. It's made a huge difference to us in head office and the pubs love it!"
Simon Swann
Regional Manger
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which not only
saved us time and money but has contributed to some of the best scores we have had.
Delroy Daniels
Operations Director
"Trail has given us
realtime insight into every facility across our estate,
giving us the ability to react to maintenance issues before they become large, while saving us man hours."
Scott Vernon
Chief Financial Officer
"Trail has given us
realtime insight into every facility across our estate,
giving us the ability to react to maintenance issues before they become large, while saving us man hours."
Scott Vernon
Chief Financial Officer
"...we rarely provide training to our guys, they just bought into the idea straight away. It replaced all our paperwork and
I love that I have a full visual of everyone's activity in front of me.
It's amazing that trail guys don't stop improving it."
Katrin Toots
Compliance Manager
“The EHO visited almost every site last year and
every store was given a five star rating.
It’s great to have the confidence to say that these records weren’t fudged.”
Jay Brown
Operations Chef
It’s not a paper diary that’s covered in barbecue sauce.
We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
Operations Chef
Probably my favorite system.
The uptake on it was so quick, and support has been great.”
Matt Pinchard
HR, Systems & Compliance Manager
I f****** love Trail
and can now fully understand its uses and just taking my businesses to the next level."
Josh Paterson
“It’s fab that I can see what the teams are doing without needing to be there...
We couldn’t live without Trail.
Jess Picton
"Trail gives our staff the autonomy to focus on creating great guest experiences. It’s also greatly
reduced the amount of time we need to spend on internal audits,
which has been a great cost-saving for us."
Matt Bamber
Operations Director
"Trail helped us get rid of paperwork, gave me visibility across a growing business, and
helped all of our teams hit the same high standard
Vincent McKevitt
"Before Trail, sites and Operations Managers spent too much time back-of-house.
Trail has cut site admin,
so now we have more time to coach teams and focus on our unique customer experience."
Marta Pogroszewska
Retail Director
"Trail is an
easy, paper-free way for managing company and legal compliance
whilst showing high levels of due diligence."
Helen Chambers
Retail Audit Manager
Support has been excellent.
I can’t think of any complaints, it’s super user-friendly."
Pete Hunt
Trail has made life much easier,
we used to have to manage huge books, now this is all on Trail and everyone can access it easily"
Ahmed Oubaha
General Manager
“It’s very rare to not only have issues sorted quickly, but to have such a friendly response.”
Adam Klosowski
Operations Manager
“It’s way easier than having a ton of paper lying around.
We can see what’s happening in our sites and that’s invaluable.
Ryan Shanks
Operaitons Manager
"We insist that not only our Laines kitchens but anyone running a kitchen for Laines use the Trail system and
they love it!
Laura Creasey
Head of Support
"Since implementing Trail, we have really been able to
save a lot of time
as well move away from using paper"
Richard Franks
"It was simple to implement with the team from Trail and the teams have really embraced the change. It's already given us
valuable insight into how we can make things better and improve our operations.
Paul Hooker
Operations Director
"Trail helps the industry move forward"
Kathryn Emmett
Sustainability and Compliance Manager
"...we have spent a bit of time reviewing what is out there. We have invested in Trail and we are
already seeing a huge benefit across the entire group.
David Tracey
Operations Director
“Trail allows our content to be bespoke, it’s not just a blanket list of tasks like other software. It lets our managers get involved- they understand why their teams need to complete these tasks because they helped shape them.”
Jay Brown
Operations Chef
“Introducing software can often be a painful process, but our experience with Trail couldn’t be further from the case. Our team members have really embraced the technology as it’s easy to use and
fundamentally makes their lives easier,
giving them more time to focus on creating exceptional customer experiences.”
Laura Peasden
Operations Manager
"Trail has been able to absolutely mirror our previous due diligence procedures, which has made it much easier for our teams to get on well with it."
Sue Davies
“Trail is working great, and it’s brilliant that
I can actually see what’s going on at all sites!
The help desk guys have been great at getting back to us super quick with anything we raise with them”
David Moffat
Operations Manager