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A digital toolkit to manage Costa Checks and more

Trail is a simple app with everything that needs doing all in one place, from opening checklists to food safety logs.
Exclusive offer for Costa Franchises
Eliminate paper and franchise packs
Help staff focus on Listen and Learn
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Phone showing Trail and example tasks

You'll be in good company


The biggest Costa Franchise runs on Trail

Scoffs Group use Trail to maintain standards, handle their compliance and improve their Costa Check scores in their 75 Costa sites.

Make the Costa Principles a daily habit

Trail supports the Costa Principles and makes it easy to increase your Costa Check scores.

Handle all of your compliance

The easiest way to stay compliant with food safety, accident and incident forms and fire safety.

Daily training

From seasoned manager to junior staff to new starter, anyone can pick it up and know exactly what needs to be done.

Results with Trail

Eliminate paper and franchise packs


Saved per folder
Manage and improve Costa Checks score


Scoffs average scores with Trail
Save on junior and new staff Training

100 hrs

Time saved per site

How it works


Plan your tasks

Add your daily tasks from compliance to cashing up.


Teams complete them

Your teams complete their tasks each day.


Review performance

Get performance insights while protecting your business.

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Connects with all of the systems you already use

With powerful integrations, you can save time. 
Get visibility of everything in one place.

Notify staff of new table bookings
Enhance customer experience
Manage Shifts
Auto generate tasks from spreadsheets
Action outcomes from audits
View and record data

You might be wondering...

How is my subscription calculated?

You'll be charged for every live site. You can archive a site at any time and the cost will be pro-rata'd, or launch new sites and your subscription will be automatically upgraded.

What payment methods do you support?

For monthly payments, we support all major credit cards (Visa, Mastercard, AMEX, Maestro, and Discover). For yearly payments, we accept payments via wire transfer and invoice.

Do you offer annual price plans?

Yes - and at a discounted rate. Just ask one of the team for more details

Is my data secure?

Data security and privacy is our number one priority. We carry out automated and manual testing on a regular basis meaning our uptime is 99.99%. We comply with both current UK Data Protection laws and upcoming changes to GDPR. The app is hosted on the same technology as Facebook. There’s more detail in our privacy policy.

What equipment will we need?

If you’re not ready for staff to bring their own device then we recommend mini tablets or large phones - anything that can be held comfortably in one hand. There are same great Asus 8" that are cheap and durable when put in a solid case. We generally recommend 2 devices per site - Kitchen and Front of House - but that’ll depend on your setup. You’ll also need a decent wifi that covers the majority of the site.

Where do I download the app?

Nowhere! Just login via the website on any modern browser and you’ll be up and running in seconds. It’s fast and when pinned to your homescreen you get the same great experience on laptop, tablet or phone. Web apps also makes device management much simpler for bigger organisations.

How do users and permissions work?

We know people move around a lot, so unlike other systems we offer unlimited users for complete accountability and security. Create head office users, ops and site managers and team members, each with appropriate permissions.

Is it right for my business?

Trail is designed for multi-site service businesses. The more complex the operations, the bigger the benefit. However, if you have two or three sites and looking to cut down on paper, we can help!