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Guest: Pete
Party size: 6
Time: 20:00
Special requests: It's my fiancé's (Laura) graduation, don't suppose there's any chance of a 🎂?
Your teams have printed out the bookings for the day ahead. Later in the evening, a party walks in claiming they have a booking for 8 people. They aren't on your booking sheet but they show you their booking confirmation as proof.
The restaurant is full. It's all very awkward, they are upset and they end up going somewhere else.
It doesn't have to be like that. Let teams know when a new booking is made during the day and stop any embarrassing surprises 😳
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