Direct issues straight to your ops/maintenance team
Please provide as much detail as possible and take full advantage of photo and video uploads.
Many of our customers had issues with the logging, tracking and reporting on maintenance issues. Emails were lost, communication was slow and the turnaround times were long. This looked like a great fit for Trail so we set out to streamline this process.
Teams log issues directly onto Trail recording information such as location, priority, equipment and supporting images/videos. Trail knows what site it was and who logged the issue. This information is then sent automatically to a maintenance log whether it's Google Sheets, Excel or Trello.
Issues from all sites can then be prioritised and tracked by the maintenance team in a single location, trends spotted and costs estimated. This can drive decisions such as whether spending more initially on equipment results in long term cost savings.
Some customers take this a step further and send updates back to sites via Trail on the progress of issues such as when an estimated completion date is set.
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