Azzurri Group are trialling new ‘robot helpers’

The robots are on hand to support the team with service.
Ben Peck
Oct 2022
4 min read

In what might initially feel like something from a futuristic sci-fi movie, Azzurri Group are trialling robot servicing technology at their Zizzi Westfield White City site.

The robots - which you can see here - help to deliver food to diners while also removing any dirty dishes at the end of the meal. The robots are also being used to help with click-and-collect orders from the site.

Similar technology was trialled by Trail customers Big Table Group and the Boparan Restaurant Group earlier this year, working in partnership with Pudu Robotics who provide the technology. Lisa Gibbons, the Chief Operating Office of Bella Italia (Big Table Group) commented “by having intelligent robots conduct simple tasks, such as retrieving dirty dishes, our teams are able to focus on doing what they love and delivering an amazing experience”.

In a time when the hospitality industry struggles with staff shortages and rising costs, if these sorts of trials go well we’re likely to see more of these little robots in venues across the country.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

Rated 5/5 on