Meet the team: Gemma Holmes, Customer Success Manager

Meet the Team: Gemma Holmes, Customer Success Manager - Get to know our amazing team members and learn about their roles and passions within our company.
Amy Dignon
Apr 2023
4 min read

This week, we’re introducing you to Gemma Holmes, one of our brilliant Customer Success Managers.

Hey Gemma, can you tell us a bit about your career background?

I’ve worked in hospitality for over ten years now. I started at Las Iguanas, where I was the Brand Communications Coordinator, and then I moved to Bookatable for three years. Then I spent two years at The Fork as an Account Manager before joining the Trail family.

What do you do at Trail?

I’m a Customer Success Manager, which means I look after and love our customers, making sure they get the very best out of Trail. I also welcome new customers, helping them rollout Trail smoothly to their sites and teams. Customer success is super important to us. We wouldn't be here, and the product wouldn't be what it is today without our lovely customers!

What’s your favourite Trail value?

Make the tea! We're a family at Trail, and family always comes first, so when life gives you lemons, we make the tea and support each other.

Be thoughtful, generous and kind. No politics, no games. Put yourself in the shoes of others, act with compassion and cover each other when life happens.

What’s your top productivity tip?

Virtual coffees with work friends keep me motivated to keep going when I feel unproductive.

Best moment at Trail?

I can't pick! There are too many, but I will say we love a bit of Karaoke now and again...

Thanks Gemma!

Check out our job openings if you want to join our brilliant team.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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