Without feedback, businesses can start to stagnate.
Feedback helps team members and businesses correct mistakes, realise strengths, and continually improve. It also helps team members shape their working environment.
But teams often dread giving and receiving feedback.
For feedback to work, people need to feel comfortable enough to share ideas and voice opinions. Feedback needs to be a positive part of company culture.
Here are 7 steps you can take to build a positive feedback culture in your hospitality business:
Managers need to be the champions of feedback.
Regularly ask for feedback from your employees, and show that you can receiving it gracefully (the good, the bad, and the ugly).
Managerial feedback is a great start, but there is more you can do to create a positive feedback culture. Create opportunities for feedback by having one-on-one meetings, starting focus groups, workshops, or sending out team surveys.
Give feedback regularly, and try to incorporate it into team’s daily routines by creating a habit loop.
Alert teams to give feedback, create a routine that makes it easy for them to carry out the process, and then reward teams. And feedback will become a second nature.
Giving and receiving feedback is a skill that needs to be developed and practiced.
Define what good feedback looks like in your organisation, and then train teams—include training in your onboarding and give regular training updates.
You could also motivate teams to give feedback by incorporating feedback metrics into company and performance reviews, team 1:1s and catch ups.
If you want teams to keep giving feedback, show your appreciation. Take action based on their suggestions, and communicate any changes you make.
The right tools will empower teams to give feedback, and help people communicate more effectively.
Having a tool that documents all your feedback in one place is also super helpful for managers. Comments can be documented and shared, so people don’t make the same mistakes again.
Speaking of which, we have just the tool for you… 😉
Trail is a simple app for all the daily jobs: