90,000,000 tasks have been completed on Trail 🎉

Caroline Joyce
 • 
Aug 2021
6 min read

90,000,000 tasks have been completed on Trail! 90,000,000!

To celebrate this major milestone—and all the tasks you’ve ticked off—we’re going to give you a sneak peak at our customers operations and reveal some of their best tasks.

But first, let’s take a look at how tasks have evolved in Trail.

How it all began

Back in 2014, we set out to change the way hospitality businesses are run.

We built a simple app to guide teams through their working day, step-by-step, from opening checks and food safety to cashing up.

Over the past seven years, we’ve developed the product—with faster record keeping, better commenting and reporting improvements. New integrations also empower Trail to connect with other apps that businesses use every day. Helping our customers streamline operations and boost productivity.

And we couldn’t have done it without you, our amazing customers. Our first users were Itsu, Tossed and the Ei Group, and now Trail is used in thousands of sites and trusted by the best brands like Honest Burger, Wagamama and Black Sheep Coffee.

Task trends

Most popular tasks

We’ve been digging into the data and we can reveal that the most popular tasks on Trail are... drum roll please. 🥁

Delivery checks, kitchen opening and closing checks, and the incident report form. You probably use these tasks too, and for good reason. They are fundamental to the working day and to achieving that all important 5 hygiene rating.

But let’s take a look at some more unusual tasks...

Top tasks for perfection

New World Trading Company's Taste Test Task

Now there’s a tongue twister for you. The New World Trading Company ensures their food is consistently delicious with a taste test checklist, like this:

Black Sheep Coffee's Latte Art Task

Black Sheep makes coffee that looks almost too good to drink. And now we know how they do it—the team created a task like this in Trail to encourage some friendly latte art competition between teams.

Best task for sustainability

Fridays' Morning Energy Checks

The team at Fridays start their day by checking their equipment to make energy savings. Here’s an example of a similar checklist you could use in your business:

Top tasks for peace of mind

Pizza Punks' Allergen Separation Task

Pizza Pilgrims use a Trail task (like below) to ensure gluten free products are stored away from other products, to protect their customers (and business).

Blacksheep Coffee's Set up for success task

The team at Black Sheep Coffee use a task like this to get ahead and make sure there’s enough stock, products, packaging and people for the next shift.


Best new task

The pandemic has changed the way we work immeasurably. Part of the industry response has been a rush to adopt new digital tools, and we’ve seen teams adopt Trail to improve communication, stay on top of changing government guidelines, and quickly roll out new safety procedures.

Caravan's Covid Team Health Checklist

Unsurprisingly, the Covid team health checklist, like the one Caravan use, is our top new entrant as businesses prioritise keeping their teams and customers safe during the pandemic.

These smart forms quickly capture data from each team member to identify anyone with symptoms before they start work, so they don’t enter the premises.  

Best integrations

Trail integrates with over 1500 different systems—from Google Docs to EPOS systems—to transform tedious manual processes into seamless workflows. But what’s your favourite?

New Starter Integration

Onboarding is a crucial (but time-consuming) task. So it’s no surprise that the new starter integration is our customers’ favourite, especially given the staff shortages hospitality businesses are currently experiencing.

Whether you're using PandaDocs, HelloSign or SignRequest, you can add training videos and a personalised checklist to the new starter tasks. So teams know exactly what to do and managers know it’s done.


Feed it Back Integration

In close second is the Feed it Back integration—it cleverly gathers customer feedback and combines it with real-time EPOS data to give you actionable insights delivered directly into your team's working day. This gives operators the opportunity to turn people into brand champions.



Most inventive task

Coffeeangel's Milk Machine Task

At Coffeangel 65-70% of all the coffees they sell are milk based—flat whites, lattes and cappuccinos—so steaming milk was slowing down service. They found an inventive way to optimise their processes through Trail.

Their MD, Karl Purdy tells us "A few years ago we bought an incredible milk machine to speed up our operation. But Irish milk is high in fat and protein and is a kryptonite to the machine.

That machine costs about €5000, so you really don’t want it to break! We realised pretty quickly that it needed to be monitored, so we used Trail to build a record log for daily monitoring. To measure how it’s performing, and whether it’s been cleaned properly.

The first year that we had the machine, it must have broken 5-6 times. Since Trail, we haven’t had a breakdown in over 4 years, which has saved us a lot of money.”

Do you have an interesting use case? Tell us about it at hello@trailapp.com and we will add it to the list 😎


What customers are saying

"Trail has given us realtime insight into every facility across our estate, so we can react to maintenance issues before they become large."
Scott Vernon
Chief Financial Officer
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"It’s the app I can’t live without in my working day."
Beth Cole
Assistant General Manager
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“Probably my favorite system. The uptake on it was so quick, and support has been great.”
Matt Pinchard
HR, Systems & Compliance Manager
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef

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