How to Improve Restaurant Productivity

If hospitality teams are spending time on admin, they’re losing time with customers. And this opportunity-cost impacts the bottom line. Find out how to boost productivity and focus your teams.
Gemma Thomas
Dec 2023
4 min read

Businesses need to train and empower teams with the right tools, so they can do their jobs effectively.

Here are some top tips to help you improve the productivity in your restaurant, and focus your teams on guests, not paperwork:

How to improve restaurant productivity

Use digital checklists

Paperwork is time-consuming. If your team is spending time on repetitive admin and trawling through paperwork, they’re losing time with customers. Digital checklists automate repetitive data entry and simplify tasks, helping save teams time (and headaches).

"Trail has cut site admin, so now we have more time to coach teams and focus on our unique customer experience." GAIL'S‍

Train employees effectively

Investing in onboarding and ongoing training for your team will help boost efficiency. New starters can hit the ground running, and you can feel confident that brand standards are being met.

Digitising training checklists and using e-learning platforms, like CPL Learning, can also help save Manager’s time.

Streamline communication

Ditch the email chains and spreadsheets and embrace tools, like Yapster or Trail to communicate more effectively.

“Trail bridges the gap between teams and head office, making sure everyone knows what they need to do. We can cascade information down through our business quickly and roll out changes in procedure seamlessly.” Commercial & Operations Director Elton Gray

Automate employee scheduling

Employee scheduling is one of the most time-consuming tasks for restaurant managers. Investing in a restaurant staff scheduling app—like Deputy or 7shifts—that centralises and streamlines the scheduling process can help save time.

Encourage feedback

There’s always room for improvement. Talk to your employees to discover inefficiencies and what they need to be better at their jobs. Also, collect customer feedback to learn how you can improve the customer experience.

Check out this blog for tips on how to encourage feedback.

Collect data

Data reports paint a detailed picture of your restaurant’s operations, from menu sales to staffing. You can use these insights to create a blueprint for operational efficiency and continuously improve and enhance operations.

Top tip: As restaurants generate a huge amount of data we recommend automating your data collection. Choose software that integrates all your systems, so you can aggregate data in one centralised location. This will help you generate insights a lot faster. For more tips on how to improve restaurant data and performance, check out this blog.

Empower teams

Empower your teams with the right tools and set up a robust framework so they can self-manage. A good tool manages then gets out of the way.  This frees up managers to switch from chasing their teams to being able to support them.

How Trail can help you supercharge your operations

  • Automate repetitive tasks: Simplify workflows to give teams more time to create better customer experiences and boost your bottom line.
  • Improve communication: ​​Head office can communicate changes quickly and teams view tasks in real-time.
  • Keep improving productivity with data: Dashboards and reports help you monitor performance and uncover inefficiencies.
  • Train teams: Training is built into daily tasks, so staff know exactly what to do and how they need to do it. Team members adopt good habits from day one.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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