Businesses need to train and empower teams with the right tools, so they can do their jobs effectively.
Here are some top tips to help you improve the productivity in your restaurant, and focus your teams on guests, not paperwork:
Paperwork is time-consuming. If your team is spending time on repetitive admin and trawling through paperwork, they’re losing time with customers. Digital checklists automate repetitive data entry and simplify tasks, helping save teams time (and headaches).
"Trail has cut site admin, so now we have more time to coach teams and focus on our unique customer experience." GAIL'S
Investing in onboarding and ongoing training for your team will help boost efficiency. New starters can hit the ground running, and you can feel confident that brand standards are being met.
Digitising training checklists and using e-learning platforms, like CPL Learning, can also help save Manager’s time.
Ditch the email chains and spreadsheets and embrace tools, like Yapster or Trail to communicate more effectively.
“Trail bridges the gap between teams and head office, making sure everyone knows what they need to do. We can cascade information down through our business quickly and roll out changes in procedure seamlessly.” Commercial & Operations Director Elton Gray
Employee scheduling is one of the most time-consuming tasks for restaurant managers. Investing in a restaurant staff scheduling app—like Deputy or 7shifts—that centralises and streamlines the scheduling process can help save time.
There’s always room for improvement. Talk to your employees to discover inefficiencies and what they need to be better at their jobs. Also, collect customer feedback to learn how you can improve the customer experience.
Check out this blog for tips on how to encourage feedback.
Data reports paint a detailed picture of your restaurant’s operations, from menu sales to staffing. You can use these insights to create a blueprint for operational efficiency and continuously improve and enhance operations.
Top tip: As restaurants generate a huge amount of data we recommend automating your data collection. Choose software that integrates all your systems, so you can aggregate data in one centralised location. This will help you generate insights a lot faster. For more tips on how to improve restaurant data and performance, check out this blog.
Empower your teams with the right tools and set up a robust framework so they can self-manage. A good tool manages then gets out of the way. This frees up managers to switch from chasing their teams to being able to support them.