7 tips to support your hospitality teams wellbeing

Employers need to look after their teams now more than ever. Below, we provide a framework for business leaders to support their employees and create a happy workplace.
Gemma Thomas
Dec 2023
4 min read

Hospitality is a notoriously busy industry.

With long hours, new menus, stock levels to manage, bookings and rotas to juggle, and more.

And with the industry facing staff shortages, many businesses are trying to manage with fewer team members. All whilst trying to recruit and train new staff.

It can be easy to get swept up and forget to look after your team. But your team need your support, and good team management is crucial to a good customer experience.

So, here are our top tips on how to look after your teams and prioritise their wellbeing:

Automate tasks

Repetitive admin drains resources and erodes job satisfaction. Automating processes frees up teams time that can be dedicated to more skilful and rewarding tasks, like interacting with customers and creating unique experiences. Everyone feels more fulfilled, and customers will notice it.

Trust your people

Train your employees well, empower them with the tools they need to succeed, and then trust them to do their job and get out of the way. This will help free up manager’s time to focus on supporting teams and building a positive work environment.

Communicate clearly

When you’re short-staffed, you need to be as efficient as possible—there’s no room for errors or misunderstandings. So ditch the paper processes, email chains and spreadsheets and embrace tools, like Yapster or Trail to complete tasks more efficiently.

Give team high 5’s

Give out plenty of high-fives and boost team morale—shout out to your workers who are always on time, pass on the compliments to the chef—celebrate the wins, no matter how small.

Celebrate mistakes too

In today’s fast-changing world, we need to adapt and innovate to survive. So we need to create a culture of safety where mistakes are celebrated. Where employees aren’t afraid to take initiative and experiment with new ideas.

Train teams

Training teams is time and resource heavy. Digitising training checklists and using e-learning platforms, like Flow Hospitality, helps save Manager’s time. And ensures team members receive the same training, and are maintaining consistently high standards across the business. If team members know what to do and how to do it, they will feel more confident.

Be flexible

Can you create more flexibility around unsociable working hours? Maybe you could offer meaningful benefits? Speak to your team and understand what they need. Then do your best to deliver.

How Trail can help

At Trail, we believe in empowering teams with the right tools to do their jobs well.

Here’s how Trail can transform your workplace:

  • Empower teams: Trail gives a framework so teams can self-manage. Everyone knows what to so and feels confident delivering it.
  • Free up managers time With team members empowered, managers are freed up from chasing and can focus on coaching and supporting team members.
  • Communicate clearly: Communicate exactly what’s expected so teams know how to do their jobs well. New starters can hit the ground running from day one.
  • Automate processes: Integrate Trail with existing systems—from tills to fridges—to automate repetitive admin. So team’s can spend less time on paperwork and more time on delivering unique customer experiences.

McManus Pubs customer testimonial

Helpful resources

Healthy Hospo – Healthy Hospo has several online resources to support the mental health conversation in the hospitality industry.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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