Hospitality is a notoriously busy industry.
With long hours, new menus, stock levels to manage, bookings and rotas to juggle, and more.
And with the industry facing staff shortages, many businesses are trying to manage with fewer team members. All whilst trying to recruit and train new staff.
It can be easy to get swept up and forget to look after your team. But your team need your support, and good team management is crucial to a good customer experience.
So, here are our top tips on how to look after your teams and prioritise their wellbeing:
Repetitive admin drains resources and erodes job satisfaction. Automating processes frees up teams time that can be dedicated to more skilful and rewarding tasks, like interacting with customers and creating unique experiences. Everyone feels more fulfilled, and customers will notice it.
Train your employees well, empower them with the tools they need to succeed, and then trust them to do their job and get out of the way. This will help free up manager’s time to focus on supporting teams and building a positive work environment.
When you’re short-staffed, you need to be as efficient as possible—there’s no room for errors or misunderstandings. So ditch the paper processes, email chains and spreadsheets and embrace tools, like Yapster or Trail to complete tasks more efficiently.
Give out plenty of high-fives and boost team morale—shout out to your workers who are always on time, pass on the compliments to the chef—celebrate the wins, no matter how small.
In today’s fast-changing world, we need to adapt and innovate to survive. So we need to create a culture of safety where mistakes are celebrated. Where employees aren’t afraid to take initiative and experiment with new ideas.
Training teams is time and resource heavy. Digitising training checklists and using e-learning platforms, like Flow Hospitality, helps save Manager’s time. And ensures team members receive the same training, and are maintaining consistently high standards across the business. If team members know what to do and how to do it, they will feel more confident.
Can you create more flexibility around unsociable working hours? Maybe you could offer meaningful benefits? Speak to your team and understand what they need. Then do your best to deliver.
At Trail, we believe in empowering teams with the right tools to do their jobs well.
Healthy Hospo – Healthy Hospo has several online resources to support the mental health conversation in the hospitality industry.