During the pandemic, 80% of hospitality workers were furloughed—the highest proportion of all UK industries. In that time, many switched careers, seeking employment in other industries. And due to uncertainty still surrounding the sector, team members haven't returned yet.
Brexit (of course) adds additional challenges—an estimated 300,000 EU hospitality workers returned to their home countries in the past year. And looking ahead, studies predict a shortfall of 60,000 hospitality workers per year due to stricter immigration rules.
The industry is facing a staffing crisis, just as businesses are trying to rebuild their operations.
But there is a solution: rather than struggling to meet demand with less staff, technology can help free up capacity so teams can do more with less.
How tech can help bridge the gap
Empowering your team with the right digital tools helps to increase productivity and efficiency. Here’s how:
When you’re short-staffed, you need to be as efficient as possible—there’s no room for errors or misunderstandings. So ditch the paper processes, email chains and spreadsheets and embrace tools, like Yapster or Trail to complete tasks more efficiently.
Repetitive admin drains resources and erodes job satisfaction. Automating processes frees up teams time that can be dedicated to more skilful and rewarding tasks, like interacting with customers and creating unique experiences.
Train and onboard teams
Training teams is time and resource heavy. Digitising training checklists and using e-learning platforms, like Flow Hospitality, helps save Manager’s time. And ensures all team members receive the same training, and are maintaining consistently high standards across the business.
With fewer area managers to carry out site visits, remote visibility is crucial. The right digital tools allows teams to see what’s happening on site, so they can resolve issues remotely. And managers can focus their attention where it’s needed most.
Hospitality software options
Here’s a roundup of some of the hospitality software you might find helpful:
Recruiterbox: complete visibility across the entire hiring process, allowing you to manage your hiring anytime, from anywhere.
Catapult: Need staff at a moment’s notice? With catapult, employees can view and pick up new shifts in real-time.
Deputy: simplifies employee scheduling, timesheets, tasking, and communication.
Planday: as well as rota planning, Planday shows the financial impact of your staffing.
Onboarding and training:
CharlieHR: simply onboard new hires, collect and store employee records, secure and manage holidays.
Typsy: an online training platform filled with video courses from hospitality instructors
Flow hospitality: leading online learning and development provider for UK hospitality
Simple order: designed to streamline back-of-house restaurant operations, reduce waste and cut costs.
Marketman: cloud-based restaurant inventory management and purchasing app that simplifies order management and eliminates waste.
Rekki: a free mobile app for chefs to find local suppliers and order the best ingredients.
Quorso: digitalises store management from end-to-end, making it streamlined and effective.
Trail: replaces all those paper and excel sheets and gives organisations a detailed, birds-eye view of their operations across multiple sites.
Check out this blog for more productivity software recommendations. Or keep reading to find out how Trail can streamline your business operations.
Here’s how Trail can help:
Do more with less: our digital checklists and forms are designed for speed and simplicity. Teams are more efficient and productive.
Improve visibility: notifications and daily reports highlight issues as they happen. Managers can see what’s happening in real-time, resolving issues quickly with less site visits.
Communicate change: quickly turn new procedures into simple digital checklists and communicate changes in policy to teams on the ground instantly.
Built-in training: add training videos to tasks, so teams know exactly what to do and how to do it.
Reduce repeat processes: automated tasks and smart hardware integrations helps reduce admin. So teams can spend more time on delivering excellent customer experiences.