During the pandemic, 80% of hospitality workers were furloughed—the highest proportion of all UK industries. In that time, many switched careers, seeking employment in other industries. And due to uncertainty still surrounding the sector, team members haven't returned yet.
Brexit (of course) adds additional challenges—an estimated 300,000 EU hospitality workers returned to their home countries in the past year. And looking ahead, studies predict a shortfall of 60,000 hospitality workers per year due to stricter immigration rules.
The industry is facing a staffing crisis, just as businesses are trying to rebuild their operations.
But there is a solution: rather than struggling to meet demand with less staff, technology can help free up capacity so teams can do more with less.
Empowering your team with the right digital tools helps to increase productivity and efficiency. Here’s how:
When you’re short-staffed, you need to be as efficient as possible—there’s no room for errors or misunderstandings. So ditch the paper processes, email chains and spreadsheets and embrace tools, like Yapster or Trail to complete tasks more efficiently.
Repetitive admin drains resources and erodes job satisfaction. Automating processes frees up teams time that can be dedicated to more skilful and rewarding tasks, like interacting with customers and creating unique experiences.
Training teams is time and resource heavy. Digitising training checklists and using e-learning platforms, like CPL Learning, helps save Manager’s time. And ensures all team members receive the same training, and are maintaining consistently high standards across the business.
If you’re an HR professional in hospitality, check out this Access Group guide for tips on how to manage the impact of Brexit and Covid. And advice on how to support your teams' wellbeing amidst so much change.
With fewer area managers to carry out site visits, remote visibility is crucial. The right digital tools allows teams to see what’s happening on site, so they can resolve issues remotely. And managers can focus their attention where it’s needed most.
Here’s a roundup of some of the hospitality software you might find helpful:
Check out this blog for more productivity software recommendations. Or keep reading to find out how Trail can streamline your business operations.