Trail's 2022 Year in review

2022 year was a huge year for new features and improvements here at Trail.
Amy Dignon
Dec 2022
4 min read

2022 was a massive year at Trail which included 150+ million tasks completed, 92,000+ trees planted with Ecologi, more than 60,000 support queries answered over the year, as well as officially joining the Access Group.

On top of all that, we also launched a bevy of new features and improvements to further support our brilliant customers.


We kicked off the year launching a new feature: the ability to flag whole tasks.

Team members can now flag tasks as ‘Not applicable’ or ‘Can’t complete’ when they’re unable to complete a task. Crucially, these uncompleted tasks don’t impact the team score for the day and allow managers to stay on top of issues as they arise.

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Next up we removed the need for new users to confirm their email address before getting started. Before February, all new users needed to verify their email address just to set up their Trail account.

Removing this step means that users can get their teeth into digitalising their operations without wasting any unnecessary time.

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In March we added a task count and pre-defined date filter within Task Reports to support customers with a better view of potential issues. Our admin users can now easily delve into their operational history, getting immediate answers to questions such as “how many tasks have been completed late today?”, or “how many tasks were missed last week?”.

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In April, we turned our attention to revamping the task filters within Site Scores. Site Scores are a great way for our customers to keep on top of team performance and behavioural trends within Trail.

The updated filters means customers can navigate their scores across different tasks, sites and tags, providing for more granular insight into their teams performance.

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Trail is designed with internal teams in mind but sometimes operational data just needs to be shared by people outside of the platform. So in June, we added PDF exports to Task Reports making it easier for users to share data and compliance evidence externally.

Perfect for when that EHO comes knocking! 👀

More info on how to export this data here.

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We then introduced CSV Exports to our Task Reports for even easier sharing of your compliance - perfect for getting that data into Excel.

Find out more about Task Reports here.

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It was good news for customers who used other Access products too - as of July, these customers can now login to Trail with their Access credentials allowing them to continue with one login across multiple Access products.

Read more on signing in with Access here.

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September saw the launch of our feature allowing for bulk tagging of tasks. Users can now tag all their tasks from the Manage Tasks page in seconds, ensuring the right people see the right tasks and cut out any noise.

Discover how tags work here.

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First up in November we launched the feature that enabled Reporting by Exceptions. This feature can be used to keep tabs on tasks that weren’t completed quite as expected, monitoring anything from tasks completed prematurely to out-of-range recorded temperatures.

Apply the Exceptions filter to highlight anomalies and stay on top of potential issues before they arise.

Discover Reporting by Exceptions here.

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We also integrated with Access Maintain. If there is an issue with equipment, customers using Trail and Access Maintain can place a Maintenance callout directly within Trail without needing to switch platforms.

More on our integration with Access Maintain here.

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What a year 2022 has been for Trail! We thank you for all your useful feedback, your ideas and your ongoing support.

So what can you expect in 2023?

Keep your eyes peeled for even more new features including the ability to add Corrective Actions to tasks as well as functionality which will allow Task Reports by Area 👀

Here’s to a brilliant 2023 ahead!

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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