Meet the team: Francesca Moores, Product Manager

Meet the Team: Francesca Moores, Product Manager - Get to know our amazing team members and learn about their roles and passions within our company.
Gemma Thomas
Apr 2023
4 min read

Hey Francesca, can you tell us a bit about your career background?

Before working in tech, I worked in hospitality for almost five years across various roles. I started as a Subway sandwich artist, moving on to a barista role at Costa Coffee and a few years later, I was working behind the bar and cleaning rooms at a local hotel in Bath.

I started working in tech in a web development agency in 2013, where I learnt the fundamentals from an amazing team of creatives, engineers and managers. I then worked in a Tech for Good agency, where I had the opportunity to work with brilliant charities like the Red Cross and RSPB. This is where I really fell In love with the sort of work I do now: Solving tricky problems with technology and design. I’ve been working in startups for the last few years, and I joined the Trail team in 2021.

What do you do at Trail?

I’m the Product Manager at Trail, which in practice means working closely with all of our teams. I collaborate with our customer and sales teams to understand the highest impact problems we can solve with product development, teaming up with design to translate these problems into user-friendly solutions and working with engineering to implement these solutions.

What’s your favourite Trail value?

It’s hard to put into words, but I think compassion is the closest I can get. From flexible working and transparent internal communication to the time and effort every team member puts into getting the best results for our customers, it makes working here really fulfilling.

What’s your top productivity tip?

Prioritise time to focus and protect that time. Switch off notifications and turn your phone over while you’re focusing. You’ll make fewer mistakes and better decisions, often more creative ones too.

Best moment at Trail?

Anytime feedback starts coming in from customers about a feature we’ve released. There’s nothing better than hearing that the work we’ve put in has made a positive difference to their day to day.

Thanks Francesca!

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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