Before working in tech, I worked in hospitality for almost five years across various roles. I started as a Subway sandwich artist, moving on to a barista role at Costa Coffee and a few years later, I was working behind the bar and cleaning rooms at a local hotel in Bath.
I started working in tech in a web development agency in 2013, where I learnt the fundamentals from an amazing team of creatives, engineers and managers. I then worked in a Tech for Good agency, where I had the opportunity to work with brilliant charities like the Red Cross and RSPB. This is where I really fell In love with the sort of work I do now: Solving tricky problems with technology and design. I’ve been working in startups for the last few years, and I joined the Trail team in 2021.
I’m the Product Manager at Trail, which in practice means working closely with all of our teams. I collaborate with our customer and sales teams to understand the highest impact problems we can solve with product development, teaming up with design to translate these problems into user-friendly solutions and working with engineering to implement these solutions.
It’s hard to put into words, but I think compassion is the closest I can get. From flexible working and transparent internal communication to the time and effort every team member puts into getting the best results for our customers, it makes working here really fulfilling.
Prioritise time to focus and protect that time. Switch off notifications and turn your phone over while you’re focusing. You’ll make fewer mistakes and better decisions, often more creative ones too.
Anytime feedback starts coming in from customers about a feature we’ve released. There’s nothing better than hearing that the work we’ve put in has made a positive difference to their day to day.