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Today, we’re introducing you to Sonia Jakku; Trail’s Customer Operations Manager.
After graduating in 2020 from Warwick Uni, I joined the Business Development Operations team at what3words before moving to Trail in March 2022.
I’ve always loved working in a close-knit, start-up style company so joining Trail was a no brainer.
I’m a Customer Operations Manager, so I make sure our customers get the right support when they need it, and I also help with onboarding small businesses too. Trail is sculpted by our users and I especially love hearing from customers on how we can improve, then helping the team make it happen!
The ‘Work and Stop’ value is one that really resonates:
Work and Stop. ‘We support people to work flexibly wherever they are their happiest and most productive - at home, at the office or from travels afar. We’re family-friendly and not afraid of the less-travelled path if it holds true to our values. We’re respectful of working hours, avoiding presentee-ism and messaging out of hours.’
The work-life balance is great at Trail - we’re all so supportive of each other’s personal commitments and respect each other’s time both inside and outside of work.
It’s something I love about the culture here.
My calendar is my anchor so I make sure I have my to-do list for the week in there. I’ve also found working around my energy levels really helps plan out my day.
My first time meeting the team at crazy golf just before I joined the team! I felt so welcomed and it was a great way to break the ice.
Check out our job openings if you want to join our brilliant team.
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