Trail Meets Yo! Sushi

In this blog series we're putting operations in the spotlight and getting unique insights from the front line. Today we're meeting Taiko Foods' Dinesh Rawat.
Caroline Joyce
Jan 2023
4 min read

Not many restaurant chains can claim to have changed the dining landscape quite as much as the iconic YO! Sushi. Since opening their first outpost back in 1997 in London’s Soho, they now have nearly 100 restaurants all around the world serving up delicious sushi, one revolving dish at a time.

As you might imagine with such a busy business with so many moving plates - with great power, comes great operational responsibility. We caught up with YO! Sushi’s Compliance Manager Dinesh Rawat to find out how they’re using Trail day-to-day to support the smooth running of operations within the business.

How would you describe an average day in your role?

I’m YO!’s Safety Compliance Officer. An average day can include visiting our kiosk and restaurant sites supporting with audits, or helping sites with health and food safety related concerns, questions and complaints.

What were the main issues before you started using Trail and how has Trail helped you?

Before joining Trail making a change in a printed due diligence record book was a lengthy and time-consuming process. Managing accurate completion of these records were also very difficult without physically visiting each site. Both of these issues have been resolved by using Trail, as we can now manage these types of tasks digitally and centrally.

What made you choose Trail?

We already used Trail in around 100 sites for one of our brands and we found it was very easy to use and effective - so we decided to switch to Trail for all of our brands!

What's your favourite thing about Trail?

Trail's ability to work offline.

What's the best thing about Trail from your team's perspective?

My favourite thing is that any feedback or suggestions we have submitted are implemented very quickly.

Do you have an idea of where Trail has saved you time/money?

Trail has made it really easy for us to quickly review how our sites and brands are completing due diligence records, saving us a huge amount of time.


Try out Trail for yourself - sign up to our 14-day free trial here.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

Rated 5/5 on