What is a hotel risk management checklist?

From slippery surfaces to fire hazards, risks are everywhere. Managers need a hotel risk management plan to try to identify issues before they escalate.
Ben Peck
Sep 2023
4 min read

What is hotel risk management?

Hotel risk management is the process of identifying, assessing and controlling risks. This includes operational risks, safety, financial and technological risks.

Why is it important?

With an increasing number of risks in hotels, risk management is more important than ever.  A risk management system helps ensure workplace safety for customers and teams.

Beyond accident prevention, it also helps improve operational efficiency. And it can have a positive impact on employee engagement because teams feel confident in safety processes.

How to manage risk in your hotel

The goal of risk management is to identify and monitor risks whilst proactively preventing them from happening.

Managers can use a hotel risk management checklist to:

  • Identify risks: Managers can use a checklist to assess the hotel premises and spot any potential hazards.
  • Assess risks: A checklist can help businesses evaluate the severity of the risks.
  • Prioritise risks: After assessing the potential impact of different hazards, managers can prioritise which risks need to be addressed.
  • Implement control measures: A checklist reminds you to implement safety measures to prevent risks from occurring and escalating.
  • Monitor measures: Use checklists to continuously evaluate the effectiveness of the safety measures and make any necessary changes.

Benefits of using a hotel risk management checklist

  • Avoid incidents: Checklists help team members spot potential hazards before they become an issue.
  • Drive accountability: Team members are tasked with carrying out regular checks and managers can see whether tasks have been completed, driving accountability.
  • Feel confident in your compliance: With a comprehensive hotel risk management checklist in place, you can feel confident that everything is covered.  
  • Create a positive safety culture: Incorporating risk assessment checks into your day-to-day operations can also encourage staff to form good working habits.

Check out some of our template checklists here.

Benefits of using Trail

While paper checklists are a good place to start, they take time and are hard to keep track of. Trail is a powerful digital checklist app that helps you manage the risks in your hotel:

  • Protect your business: Trail’s smart tasks automatically alert you if something isn’t right. Attach photos and comments to tasks to prove the right corrective action was taken to protect your customers, teams and business.
  • Improve accountability: Trail is a complete historical record of all activity, time and date stamped with photos and comments attached where needed. So you can drive accountability and confidently prove your compliance.
  • Boost productivity: Checklists and forms are designed for speed and simplicity, woven into your team's working day. Everyone knows what to do and how to do it.
  • Get performance insights. Dashboards and reports highlight issues in real-time, so they can be resolved quickly without the need for time-consuming and expensive audits.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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