Webinar: How to build leaner hospitality operations in 2022

Our operations experts provide insight into how hospitality businesses can become leaner in 2022.
Afshin Fadavi
Feb 2022
4 min read

Hospitality businesses have survived the worst of Brexit and Covid. But operating costs have increased and the industry now faces severe staff shortages. Businesses need to adapt and build more efficient operations to survive and thrive in 2022.  

In the below video, Trail’s operations experts Lilly Molloy and Afshin Fadavi share how businesses can streamline operations, gain visibility and control over their operations and cut costs.

Watch the webinar

Or keep reading if you’d prefer a summary of the key takeaways:

How to build leaner hospitality operations

Streamline operations

The volume and complexity of tasks in hospitality—opening checks, food hygiene procedures, Covid restrictions, shift handovers—has grown to the point where people can’t remember what they need to do. Businesses need to streamline operations.

How? The solution is simple but powerful.

Simple checklists = better team habits

Checklists standardise how things are done, hold team members accountable and help streamline tasks. Checklists can:

  • Reduce mistakes
  • Improve food hygiene
  • Streamline communication from management or head office to teams on the ground
  • And empower your teams to self-manage, freeing up managers time to support them.

All of this ultimately improves customer experience.

How to optimise checklists

  • Simplify, simplify and simplify again
  • Use as few checklist items as possible—help your teams focus on the work that matters most
  • Digitise those checks—digital tools automate repeat processes so checks are completed quicker

Queue digital checklists

In today’s world, scattered paper diaries, excel sheets, WhatsApp messages and physical site visits don’t cut it.

Trail’s digital checklists give you:

  • A daily ‘trail’ of tasks to guide teams
  • Tasks that are name and time stamped for transparency and accountability
  • The ability to flag and highlight issues
  • File attachments - so new starters know exactly how to carry out tasks
  • Secure data storage - a complete historical record of tasks

The power of digital checklists:

  • Make sure critical checks never get missed: Covid checks, hygiene and safety tasks are woven into daily tasks. Teams know what to do and you know critical checks are done.
  • More accurate record keeping: Digital checklists form a secure and accurate log of completed tasks. So you’re always EHO ready. No searching for loose bits of paper and trawling through folders left everywhere.  
  • Gain visibility and control: Real-time insights and dashboards give head office visibility over multiple sites. Understand where standards are slipping and focus attention where it’s needed most. Also cut down on wasted site visits and reduce time spent on audits.
  • Data and reporting: Collect and store data in one place. Dashboards help you spot trends so you can improve processes to boost productivity.
  • Streamline communication: Live tasks mean teams can communicate in real-time. Head office can cascade tasks to teams on the ground in minutes.
  • Reduce time and money spent on team training: Digitising your onboarding allows managers and supervisors to focus on the day-to-day operations and ensures that all new employees receive the same standard of training (even when you’re at your busiest).
  • Save time on audits: Trail gives you real time visibility into how your sites are running, reducing the need for audits. When audits are required, Trail speeds up processes giving actionable tasks to address issues identified.
  • Save paper, save the planet: Switching to digital means cutting printing, paper and stationery costs. It might not sound like a lot, but all that paper and ink adds up—there’s an environmental cost too.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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