The Ultimate Guide to Hotel Checklists

Running a hotel is no mean feat. From training teams to conducting risk assessments, hotel managers have a lot to juggle. But luckily, there is a simple tool that can help: Introducing the hotel checklist.
Michael Radley
Sep 2023
4 min read

What is a hotel checklist?

A hotel checklist is a tool that helps ensure all the daily tasks are completed, team members are accountable and day-to-day management runs smoothly. Checklists also help managers inspect and improve the quality of the hotel's amenities and services.

6 checklists you need to run your hotel

Hotel fire safety checklist: This allows hotel managers to identify potential fire hazards, helping to avoid injuries or property loss.

Hotel preventative maintenance checklist: Ensures equipment is in good working condition and helps prevent unplanned downtime.

Hotel risk assessment checklist: Helps identify and control operational risks, prevent hazards and improve overall safety.

Hotel manager checklist: This is used to evaluate and check off daily operational tasks. It includes opening and closing the hotel, team training, and more.

Hotel onboarding checklist: Helps organise and guide new starters through their first days and months. The checklist makes sure nothing gets missed.

Hotel inspection checklist: Makes sure hotel operations are in line with safety standards, procedures are being followed correctly and the premises is safe.

Benefits of digital hotel checklists

Too much time is wasted on paperwork. Embracing digital checklists can help you:

  • Do more with less: Automate repetitive checks and give your teams more time to focus on customer experience.
  • Training built in: Digital checklists guide teams through their day, step by step. Videos and guides are attached to tasks, so you know new processes are being followed correctly.
  • Improve remote visibility: Notifications and daily reports highlight issues as they happen. Managers can see what’s happening in their sites, wherever they are, resolving issues quickly with fewer site visits.
  • Communicate change quickly: Communicate changes in policy to teams on the ground in minutes. Everyone knows exactly what needs to be done, how and when to do it.
  • Flag problems: Digital checklists allow you to comment, highlight issues and resolve them directly on the task. Attach photos for all the evidence you need, all in one place.

Run smarter hotels with Trail’s digital checklists

Supercharge team productivity: Lower margins mean doing more with what you've got. From room cleaning and concierge services through to the rota and finance, everyone knows exactly what to do and when to do it.

Protect your business: Alerts for food safety, health and safety and fire safety make sure every department is covered. Live reporting highlights potential issues before they become a problem.

Streamline your workflows: From maintenance software to temperature probes to fridge sensors, Trail seamlessly integrates to save time and automate repeat processes.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

Rated 5/5 on