As the news around Coronavirus develops, we've been debating whether or not we should be adding to the noise by writing about it.
We talked about rounding up tips for hospitality businesses, but with such clear government advice on the COVID-19 virus, there are better qualified people to do that.
What we can do is help you prepare your business for the unknown.
The situation with Coronavirus is still unfolding. With the impact unknown, it's important to keep up to date with the latest government advice. For hospitality businesses, this may mean you need to update existing processes or add new measures quickly.
Reviewing how your business manages change, especially if you have multiple sites or teams, will help you be prepared:
Whatever systems you use, have a clear idea how you would quickly introduce new measures into your business.
Here are some examples of checklist items our customers have added in response to Coronavirus.
Pay particular attention to areas where hands have been, as the virus can spread through touching surfaces.
Think about how you can not only add new processes, but quickly form new daily habits in your teams.
For example, checklists can be used for:
Some of these measures will be very visible to your customers. They're there to protect them, but will also maintain customer confidence, showing you're limiting the risk of spread.
The examples above relate to Coronavirus, but this is just the latest unexpected challenge to hit the hospitality industry. It follows Natasha's Law, product recalls and changes to immigration laws.
Whether it's adding extra cleaning checks, updating your health and safety checklist, or following new allergen procedures, it's important you can action new practices with immediate effect.
You can't prepare for every eventuality, but being able to quickly update your processes will give you a solid foundation to respond to the unexpected.