How restaurants can get smart with compliance

Stephanie Wedderburn
 • 
Oct 2020
4 min read
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To run a restaurant, you have to be good at spinning plates. Identifying which tools and processes can help with this is crucial to success in the current operating environment. In the Feb ‘17 edition of Restaurant magazine, we discussed how Trail can keep your plates in the air.

“From Kitchen automation to sophisticated staff and operations management systems, back of house technology will help shape the restaurant industry.”

The article highlighted the value our daily checklist app adds in ensuring food safety compliance, as well as freeing up time for teams to focus on the customer experience.

The key is simplicity

Making sure the right people are doing the right tasks at the right time. One size doesn’t fit all, so every job on the app should be tailored to a person or site’s needs. This includes hourly cleaning checks, fridge and freezers checks, to name a few.

The smart part isn’t just collating the data, it’s the ability to send prompts to take corrective action if the figures don’t stack up. Not only does this improve the customer experience by freeing up managers’ time, but it gives multi-operators granular real-time transparency on operations, which simply isn’t possible with paper log books.

Getting these systems in place allows new employees to know their daily routine from their very first day. This saves operators time on training, which is becoming ever more important with the snowballing churn rate of employees in the industry — a problem that’s only going to get more challenging with Brexit.

The result will undoubtedly have further impact on health and safety policies. While paper logbooks are the norm now, ensuring your business has digital health and safety compliance lists will help navigate the changing legislative landscape of post Brexit Britain and the planned introduction of a ‘Scores on the Doors’ policy in 2019.

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The importance of compliance can’t be overlooked

A breach in health and safety can have a serious impact on the reputation of a restaurant and take a significant financial toll, as negative coverage, legal fees and fines have proven far too often.

With a cut in funding for the Environmental Health Office, the number of audits across the sector will fall, which poses challenging questions around food safety. Digitising compliance processes will improve efficiency and allow the EHO to scale around earned autonomy and voluntary real-time declarations of records, looking favourably on businesses who work in partnership with them. It’s a no brainer, really.

In the end, compliance is too often seen as simply a box ticking exercise. Our app integrates compliance into everyday habitual activity, so that operators can focus on keeping customers happy. Drop us a line to learn how we can make your life easier.

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