How restaurants can get smart with compliance

Stephanie Wedderburn
 • 
Jul 2021
4 min read
Waiters using Trail app on iPad in Tossed restaurant

To run a restaurant, you have to be good at spinning plates. Identifying which tools and processes can help with this is crucial to success in the current operating environment. In the Feb ‘17 edition of Restaurant magazine, we discussed how Trail can keep your plates in the air.

“From Kitchen automation to sophisticated staff and operations management systems, back of house technology will help shape the restaurant industry.”

The article highlighted the value our daily checklist app adds in ensuring food safety compliance, as well as freeing up time for teams to focus on the customer experience.

The key is simplicity

Making sure the right people are doing the right tasks at the right time. One size doesn’t fit all, so every job on the app should be tailored to a person or site’s needs. This includes hourly cleaning checks, fridge and freezers checks, to name a few.

The smart part isn’t just collating the data, it’s the ability to send prompts to take corrective action if the figures don’t stack up. Not only does this improve the customer experience by freeing up managers’ time, but it gives multi-operators granular real-time transparency on operations, which simply isn’t possible with paper log books.

Getting these systems in place allows new employees to know their daily routine from their very first day. This saves operators time on training, which is becoming ever more important with the snowballing churn rate of employees in the industry — a problem that’s only going to get more challenging with Brexit.

The result will undoubtedly have further impact on health and safety policies. While paper logbooks are the norm now, ensuring your business has digital health and safety compliance lists will help navigate the changing legislative landscape of post Brexit Britain and the planned introduction of a ‘Scores on the Doors’ policy in 2019.

Food hygiene rating of 5

The importance of compliance can’t be overlooked

A breach in health and safety can have a serious impact on the reputation of a restaurant and take a significant financial toll, as negative coverage, legal fees and fines have proven far too often.

With a cut in funding for the Environmental Health Office, the number of audits across the sector will fall, which poses challenging questions around food safety. Digitising compliance processes will improve efficiency and allow the EHO to scale around earned autonomy and voluntary real-time declarations of records, looking favourably on businesses who work in partnership with them. It’s a no brainer, really.

In the end, compliance is too often seen as simply a box ticking exercise. Our app integrates compliance into everyday habitual activity, so that operators can focus on keeping customers happy. Drop us a line to learn how we can make your life easier.

What customers are saying

"It’s the app I can’t live without in my working day."
Beth Cole
Assistant General Manager
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director
“Probably my favorite system. The uptake on it was so quick, and support has been great.”
Matt Pinchard
HR, Systems & Compliance Manager
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
Operations

Rated 5/5 on