Our Response to COVID-19

Discover how we are responding to the Covid-19 pandemic. In this blog post, we share the measures we have taken to keep our employees and customers safe, and the steps we are taking to continue providing exceptional service. Read more now to learn how we are navigating these challenging times.
Joe Cripps
Apr 2023
4 min read

The last few months have been the most difficult any of us have experienced in our professional lives. Here's a few of the things we're doing to help.

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Trail is now free while sites are closed

Budgets are tight right now. Whether you’re a new or existing customer, all billing has been suspended for all closed sites - you won’t pay anything until you reopen. Update your site status

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Flexible payment terms

As sites reopen, it takes time for revenue to return. We understand, and have some options to get you through those first few months.
Contact the billing team

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A new public task library
We've put together a set of best practise tasks customers can copy and customise for free. This includes a set of Covid-19 tasks to help your business respond to the crisis.
Browse the task library

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Operational health check
This is a good time to review and improve all your tasks. One of our experts can do a full health check, and help update with the latest safety guidelines.
Book a health check

Some useful Help Articles

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Managing site closures during Covid-19
You may want to adapt your tasks to your teams new working day. Learn how to temporarily change your sites status

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Temporarily changing your business hours
The average day looks a bit different right now and you might be operating different hours to usual.
Learn how to update the hours you are open

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Adapting your tasks
You might need variations on your usual tasks, for example if you're running as a takeaway.
Learn how to duplicate tasks and other useful tips

Some Official Guidance

We’re pulling some of the latest, most relevant guidelines together here, and updating the COVID task library as we go.

What customers are saying

"I f****** love Trail, it's taking my businesses to the next level."
Josh Paterson
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“It’s not a paper diary that’s covered in barbecue sauce. We have clarity over what’s done in our sites and are confident going into our audits.”
Jay Brown
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"Our teams love it, it gives our managers of all levels absolute clarity on what they need to achieve every day."
James Brown
Operations Director

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