Welcome to the Trail — Leon & New World Trading Company

Gemma Thomas
 • 
Jul 2021
6 min read

New World Trading Company invest in operations

Widely awarded group NWTC has brought in Operations management app Trail to support their fast growth.

New World Trading Company

Trail serves up a daily list of tasks to guide teams step-by-step, from opening checks and food safety to cashing up. When integrated with ePOS, rotas and other systems, Trail becomes the central operational hub for the entire organisation, helping maintain standards, cut costs and save time. Other customers include Leon, Ei Group and Brewdog, and Trail recently won the Global Expansion award at Retail Recharged.

“After a successful pilot with Trail we have now rolled this innovative product out across the rest of our 20 strong estate, we are excited to be working alongside Trail as we continue to expand.”

Matt Bamber
Operations Director, New World Trading Company

NWTC are opening an average of over 6 sites a year, including The Botanist in West Bridgford this week. With each new opening, Trail acts as a complete operational guide helping new staff and managers through their day and allowing them to maintain consistent standards from day one.

“NWTC are a phenomenally successful group. Trail was a natural fit for them as we give them complete operational visibility across all of their sites, as they expand they can focus attention where it’s needed most"

Joe Cripps
Founder, Trail

Leon completes rollout on the Trail

Operations management app Trail has been implemented in all 40 of Leon’s sites to support growth following £25m investment earlier this year.

Leon logo and restaurant sign


Trail serves up a daily list of tasks to guide teams step-by-step, from opening checks and food safety to cashing up.

“Quickly, Trail has become a central operational hub for our restaurants. It helps us manage the day-to-day, as well as communicating specific activities / reminders direct to restaurants in the moment, from product launches to urgent actionable items.”

Alan McNiven
Operations Development, Leon

Rollout took just 2 weeks and they’re already seeing an increase in restaurant implementation, as well as some freeing up of time vs. similar paper based tools.

“It proved simple to use and has helped us manage and communicate change to our managers. Having live visibility gives us great insight into compliance and supports us in having traceability when needed”

Claire Didier
Operations Support Manager, Leon

What customers are saying

"Trail has given us realtime insight into every facility across our estate, so we can react to maintenance issues before they become large."
Scott Vernon
Chief Financial Officer
"We turned our Costa Checks and various compliance forms into regular tasks on Trail, which has contributed to some of the best scores we have had."
Delroy Daniels
Operations Director
"It’s the app I can’t live without in my working day."
Beth Cole
Assistant General Manager
"We rarely provide training to our guys, they just bought into the idea straight away. I love that I have a full visual of everyone's activity in front of me."
Katrin Toots
Compliance Manager
“Probably my favorite system. The uptake on it was so quick, and support has been great.”
Matt Pinchard
HR, Systems & Compliance Manager
“The EHO visited almost every site last year and every store was given a five star rating."
Jay Brown
Operations Chef

Rated 5/5 on